Introduction
ezenciel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media automation service.
Information We Collect
Personal Information
- Email address and account credentials
- Social media account access tokens (Twitter, TikTok)
- Profile information from connected social accounts
- Payment and billing information
Content and Usage Data
- Knowledge base content you upload
- Generated posts and content
- Posting schedules and preferences
- Analytics and performance data
How We Use Your Information
- Provide and maintain the ezenciel service
- Generate and schedule social media content
- Analyze and improve our AI algorithms
- Process payments and billing
- Communicate with you about your account
- Comply with legal obligations
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure API integrations, and regular security audits.
Third-Party Services
ezenciel integrates with third-party platforms (Twitter, TikTok) and services. We only access the minimum permissions necessary to provide our service. We do not share your personal information with third parties except as necessary to operate the service or as required by law.
Data Retention
We retain your information only as long as necessary to provide the service and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.
Your Rights
- Access your personal information
- Correct or update your information
- Delete your account and data
- Export your data
- Opt-out of certain communications
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ezenciel.com
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.